Purchase conditions
Shipping policy
Once an order has been placed, we cannot guarantee that it can be modified if it has already been prepared for dispatch. To cancel or modify your order, please write to us at tienda@rcdmallorca.es
We ship internationally to almost every country in the world. Select your destination country in the checkout process and you will be able to check the shipping costs and estimated delivery time. Personalised products with name and/or number have an additional delivery time of 4 working days to that indicated on the payment page.
Please note the availability date indicated throughout the purchase process, especially in the case of a pre-sale.
Remember that the prices indicated in the purchase process refer to shipping costs, and not to customs charges (unless otherwise indicated). In the event that a package is detained at customs, it will be the responsibility of the buyer to pay any taxes and customs duties applied to the package. tienda.rcdmallorca.es does not cover the cost of customs clearance, nor for any delay that may be caused in the delivery of the package. The customer will not be able to return the order for this reason, except in the case of an error made by tienda.rcdmallorca.es.
Customs are currently included in shipments to: Mexico, Chile, Peru and Colombia.
To make an online purchase with in-store collection, you must select the corresponding shipping method on the shipping page.
REFUND POLICY
RIGHT OF WITHDRAWAL
In any case, it will not be possible to exercise the right of withdrawal on:
- a) Personalised products are non-returnable and non-exchangeable.
- b) Products which after delivery have been handled beyond what is considered a logical use to check their normal use and are not suitable for re-sale.
- c) The provision of services, once the service has been fully performed, where performance has begun, with the prior express consent of the consumer and user and with his acknowledgement that he is aware that, once the contract has been fully performed by the entrepreneur, he will have lost his right of withdrawal.
- d) The supply of goods or services the price of which depends on fluctuations in the financial market which the entrepreneur cannot control and which may occur during the withdrawal period.
- e) The supply of goods made to the specifications of the consumer and user or clearly personalised.
- f) The supply of goods that are likely to deteriorate or expire quickly (food, flowers, fruit baskets, etc.).
- g) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery (underwear).
- h) The supply of goods which after delivery and taking into account their nature have become inseparably mixed with other goods.
- i) The supply of alcoholic beverages whose price has been agreed at the time of concluding the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the control of the entrepreneur.
- j) Contracts where the consumer and user has specifically requested the trader to visit him for urgent repairs or maintenance; if, during such a visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out the maintenance or repair, the right of withdrawal should apply to those additional services or goods.
- k) The supply of sealed audio or video recordings or sealed software which have been unsealed by the consumer and user after delivery.
- l) The supply of digital content that is not provided on a tangible medium where performance has begun with the prior express consent of the consumer and user with the knowledge that he/she loses his/her right of withdrawal as a result.
HOW DO I RETURN MY ORDER?
If you wish to make a return, please follow the steps below:
- Send us an email to tienda@rcdmallorca.es with the order number and indicating that you wish to return the product.
- Prepare your product in its original packaging.
- Send it to us at the following address:
Porteromania S.L. (Fútbol Emotion): Plataforma Logística de Zaragoza - C/Turiaso 27, naves 90-94 - 50197 Zaragoza (España)
Mail: tienda@rcdmallorca.es
If you wish, you can also return your order online at your club shop.
IMPORTANT:
- Personalised products are non-returnable and non-exchangeable.
- The customer is responsible for the cost of returning the goods.
- The deadline is 14 calendar days from receipt of the order.
- If you wish to exchange the product or change the size, you must return the product and make a new purchase with the new product.
- The returned product must be suitable for resale. Otherwise, you will not be able to exercise your right of withdrawal and our customer service team will contact you to return your order at no additional cost. This does not include any possible customs charges that may be incurred in the return process.
GUARANTEES
The guarantee of the products offered by Fútbol Emotion through its website tienda.rcdmallorca.es
- a) The Product shall be delivered in perfect condition and in the quantity ordered.
- b) The Product shall conform to the characteristics most recently stated by the manufacturer as set out on the Website or in the description of the Product materials at the time of ordering.
Porteromania S.L. makes every effort to deliver the Products in optimum condition. However, in the event that you receive a Product that you consider to be defective, you must keep it in its current state so that we (or our agent) can check it within a reasonable period of time. In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be free of charge for the consumer and user. The seller is liable for any lack of conformity that becomes apparent within three years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. This clause shall be applied taking into account the nature of the goods marketed.
To activate the guarantee it is necessary to present:
- Invoice of purchase from Porteromania S.L..
- In any case, the serial number of the product to be repaired must correspond with the files owned by Porteromania S.L..
- The guarantee shall commence on the day of delivery and/or acceptance of the order.
If, under the Contract, you want us to repair or replace the Product or refund the amount paid, you must ensure that the Product:
- a) Has not been used improperly or negligently, has not been handled improperly or carelessly and has not been subjected to abnormal or harmful conditions. In this respect, manufacturing defects shall not be deemed to be manufacturing defects but misuse and/or wear and tear resulting from normal use:
A.1 ) Any customised product washed with corrosive chemicals.
A.2) Any customised product washed without following the manufacturer's instructions. Example: Washing at more than 30ºC.
A.3) Any damage caused by a poor choice of size.
In the event that the Product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the Product or refund the amount paid and/or we may ask you to reimburse the full costs of transport and servicing incurred at the current standard rates. In order to make such reimbursement, we may charge the above costs to your credit or debit card account or use the payment details provided when placing the Order. To the extent permitted by law, we are not liable for any losses, liabilities, costs, damages or expenses that may result from the process.
For any question or incident please contact us at tienda@rcdmallorca.es
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to the purchase of the following products (the “Product/s) offered to any Internet user placing an order (the “Client/s”) through the website hosted at www.futbolemotion.com and www.futbolemotion.es (the “Web”), ownership of the entity PORTEROMANÍA, S.L, operating under the trade name FUTBOL EMOTION ® (“FUTBOL EMOTION”).
The identification and contact details of FUTBOL EMOTION are as follows:
Registered Office: Plataforma Logística de Zaragoza Calle Turiaso, 27, Naves 90-94 50197 Zaragoza
VAT NUMBER/TAX ID: B-50907229
E-mail: soporte@futbolemotion.com
Web form: www.futbolemotion.com/es/contacto
By making a request to purchase a Product through the Website, the Client declares that he/she is of legal age and has the legal capacity to purchase the Products offered on the Website. To this effect, FUTBOL EMOTION reserves the option to request, at any time, proof of age from the Client. In the event that FUTBOL EMOTION verifies that the Client does not have the required age or the Client does not comply with FUTBOL EMOTION's request, or does not comply with it correctly, FUTBOL EMOTION will cancel the sale of the Product requested.
The General Terms and Conditions apply only to purchases of Products made by Customers through the Website and, consequently, do not apply in the event that Customers purchase products from third parties or in physical shops.
The contracting of Products offered through the Website involves acceptance of the terms and conditions of the General Terms and Conditions of Business and, therefore, please read these carefully before accepting them. If you do not accept the General Conditions of Contract, the contracting of the Products will not be carried out and, consequently, will not entail the assumption of any type of obligation and/or responsibility on the part of FUTBOL EMOTION.
Likewise, FUTBOL EMOTION reserves the right to modify the content and/or scope of the General Terms and Conditions at any time, in which case it will be duly notified.
Formalities
In order to proceed with the purchase of the Products, the Client must be registered on the Website, follow each of the steps of the procedure set out on the Website and add them to the shopping basket that will be generated as the products to be purchased are selected. However, the shopping baskets are not binding for FUTBOL EMOTION or for the Client.
In subsequent contracting processes, once the Client has already registered, it will only be necessary to provide the email address and password with which he/she has registered on the Website.
The Client must make diligent use of the credentials and not make them available to third parties, as well as immediately notify FUTBOL EMOTION of the loss or theft of the same or possible access by an unauthorised third party. They must also comply with the rules of use set out in this section: https://www.futbolemotion.com/es/informacioncompra/obligaciones.
Price and Payment Methods
The price of the Products shall be the price shown in Euros on the Website and shall include VAT and/or, where applicable, any other tax and/or duty applicable in the territory of application, as well as, where applicable, any shipping and customs charges duly itemised in accordance with the provisions of the Website:
https://www.futbolemotion.com/es/informacioncompra/envio#gastos.[1] In the case of large orders, FUTBOL EMOTION reserves the right to modify the shipping costs of your order depending on the volume of your order, which will be duly notified to the Customer immediately.
FUTBOL EMOTION reserves the right to make, at any time, the modifications it deems appropriate to the amount of the price of the Products. In any case, the price applicable to the order placed by the Client will be the price stated at the time of acceptance of the General Terms and Conditions of Contract for the Product selected.
The Customer must make payment for the contracted Products by means of the payment methods planned on the Web. Where applicable, the Customer shall include the required payment information in the purchase procedure of the Products.
Subsequent to said payment, the Client will receive an email confirming the purchase of the Product(s) together with a copy of the General Terms and Conditions. The Client may request a physical invoice from FUTBOL EMOTION for the purchase of the Product(s).
Delivery of Products
Once FUTBOL EMOTION has verified that the purchase has been made correctly, it will proceed to deliver the Products to the address indicated by the Client in the purchase procedure within a period which, in no case, will be more than thirty (30) days following the date of confirmation of the order.
The Customer may track orders through the tool provided on the Website.
Delivery of the Products shall be deemed to have taken place from the moment they have been made available to the Customer.
If at the time of delivery of the Products, the Client is absent, he/she must contact the courier company contracted by FUTBOL EMOTION or the Customer Service Department to arrange another delivery date.
All orders for the purchase of Products are subject to availability. In the event of unavailability of the contracted Product, FUTBOL EMOTION will inform the Customer and may offer him/her a product of similar characteristics of equal or superior quality, although the Customer may, alternatively, cancel his/her purchase and recover the amount paid as soon as possible.
Responsibility
FUTBOL EMOTION makes every effort to provide you with accurate and complete product information that is as up to date as possible. Notwithstanding the above, the colour of the products that appear on the Website may vary depending on the characteristics of the Customers' devices. To this effect, FUTBOL EMOTION reserves the right to rectify the images of the products when necessary.
FUTBOL EMOTION will not be responsible for any errors that may occur in the delivery of the Products in the event that the Client has not correctly completed the purchase form provided on the Website. If there is any incident in the delivery of the Products, FUTBOL EMOTION will inform the Client as soon as it becomes aware of it.
The risk of the Products will be transferred to the Client from the moment they have been placed at his/her disposal and, in the event of their return, they will continue to be at the Client's expense until they are delivered to FUTBOL EMOTION.
Likewise, FUTBOL EMOTION shall not be liable for the non-fulfilment of any of the obligations derived from the General Terms and Conditions due to force majeure.
Warranties
The guarantee of the Products sold through the Website shall comply with the provisions of current legislation and, therefore, in general, FUTBOL EMOTION shall be liable for any lack of conformity expressed by the Client within three (3) years from the delivery of the Products.
Specifically, if the Product offered by FUTBOL EMOTION is not in conformity, the Client must inform FUTBOL EMOTION as soon as possible by e-mail
soporte@futbolemotion.com and follow the instructions of FUTBOL EMOTION.
The Client must follow, at all times, the instructions of the Costumer Service Department and as provided for in section “Warranties” to exercise the right of guarantee.
In case of return of the goods due to non-conformity, the return costs shall be borne by FUTBOL EMOTION..
Withdrawal
The Customer has a period of fourteen (14) calendar days from the date of contracting the Products to exercise his/her right of withdrawal.
However, it is not appropriate for the Customer to exercise the right of withdrawal in the cases provided for by law, for example, in the case of personalised products or products made according to the Customer's specifications and in the case of sealed products that are not suitable for return for reasons of health protection or hygiene.
In order to exercise the right of withdrawal, the Customer must complete and return the following form Withdrawal Form[2] and send the Product to be returned to FUTBOL EMOTION together with all the packaging.
Once the right of withdrawal has been exercised and, in any case, within a maximum period of fourteen (14) calendar days from the date of receipt of the Product, FUTBOL EMOTION will pay the Client the full amount of the purchase price of the Product and, where applicable, the delivery costs.
Without prejudice to the right of withdrawal provided for above, FUTBOL EMOTION accepts the return of the Products in accordance with the provisions of the Return Policy.
Protection of personal data
In relation to the personal data provided by the Client during the purchase procedure of the Products, FUTBOL EMOTION, in its capacity as Data Controller, will process them for the purpose of managing the sale and delivery of the Products contracted through the Website, as well as, where appropriate, to send informative communications to the Client by means of personalised automated analysis.[3]
The Client may exercise his/her rights of access, rectification, suppression, or other rights by sending an e-mail to protecciondatos@futbolemotion.com.
In the event that the Client wishes more information on the Privacy Policy, he/she can consult it through the link: http://www.infoprotecciondatos.eu/p7142018/
Complaints and claims
The Client must contact FUTBOL EMOTION, through the means indicated at the beginning of the General Terms and Conditions of Contract, to express his/her complaints and claims, and FUTBOL EMOTION undertakes to make available to him/her the complaint form in order to deal with them as soon as possible and, in any case, within a period of one month from the time they are presented.
Nullity
If any of the clauses of the General Terms and Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part of the same that is null or ineffective and the same shall remain in force in all other respects, and such provision or the part of the same that is affected shall be deemed not to be in force. For these purposes, the General Terms and Conditions shall only cease to be valid only with respect to the invalid or ineffective provision, and no other part or provision of the same shall be annulled, invalidated, impaired or affected by such invalidity or ineffectiveness.
Applicable law and jurisdiction
The General Terms and Conditions shall be governed by and construed in accordance with Spanish law.
Pursuant to Art. 14 of the Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on resolving consumer disputes online, the Customer is informed that they can submit their complaints to the dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
Likewise, in the event of any conflict or discrepancy arising in the interpretation and/or application of the General Terms and Conditions of Contract, the competent Courts shall be those provided for in the applicable regulations regarding the competent jurisdiction for consumers and users.
MODEL WITHDRAWAL FORM
By sending this form duly completed, I hereby notify FUTBOL EMOTION that I exercise my right of withdrawal in relation to the contracted Product detailed below:
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The Client accepts the refund of the amount paid, without interest, through the same payment method used.
[1] Hemos visto que se prevé un recargo de 2,99€ si se pago mediante “Contra reembolso”. Hay que tener en cuenta que el artículo 60 ter del RDL 1/2007 prevé: “Cargos por la utilización de medios de pago.1. Los empresarios no podrán facturar a los consumidores y usuarios, por el uso de determinados medios de pago, cargos que superen el coste soportado por el empresario por el uso de tales medios”.
[2] Recomendamos habilitar un formulario online conforme al modelo que se adjunta al final de las Condiciones Generales de Contratación (ver modelo al final de les CCGG)
[3] La existencia de “decisiones automatizadas” (decisiones basadas únicamente en el tratamiento automatizado sin intervención humana), incluida la “elaboración de perfiles”[3], obliga a tener que informar sobre la lógica aplicada, así como la importancia y las consecuencias previstas de dicho tratamiento para los interesados; asimismo, deberíamos habilitar un consentimiento específico al respecto que podría incluirse en el procedimiento de compra cuando se acepten las CCGG
